Cancellation and Refund Policy for ICN Congress 2025 Helsinki

Refund Eligibility Deadlines:

Refund requests until January 31, 2025:

• Eligibility: Tickets purchased on or before January 31, 2025, are eligible for a refund.
• Refund Details: Refunds will be partial, as ICN does not cover credit card processing fees. The refunded amount will be the ticket price minus the credit card processing fees.
• Processing Time: Refund requests will be processed within 14 business days from the date of request.

Refund requests after January 31, 2025:

• Eligibility: Tickets purchased after January 31, 2025, will only be refunded under specific conditions due to unavoidable emergencies. Delegates must provide valid documentation to support their inability to attend the Congress. The refund will be handled on a case-by-case basis.
• Acceptable Documentation:
  • Health Reasons: A medical certificate or doctor’s note indicating that the delegate is unable to attend due to health reasons.
  • Visa-Related Problems: Official documentation showing visa denial or other visa-related problems that prevent travel.
  • Bereavement: Proof of a death in the immediate family.
  • Natural Disasters: Proof of a natural disaster in the delegate's area that makes travel impossible.
  • Government Travel Restrictions: Documentation of government-imposed travel bans or restrictions that prevent attendance.

Payment Gateway Considerations:

• Stripe Policies: All refunds will be processed through Stripe, adhering to their refund policies. Please note that Stripe’s processing fees are non-refundable, and this will be reflected in the refund amount.
• Refund Method: Refunds will be issued to the original payment method used for the ticket purchase.
• Processing Time: Refunds requested with valid documentation will be processed within 21 business days from the date of request.

How to Request a Refund:

Submit a Refund Request: Email your refund request to contact@icncongress.org with the following details:

• Full name
• Email used in registration
• Registration number
• Date of ticket purchase
• Reason for refund request
• Supporting documentation (for requests after January 31, 2025)

Confirmation of Request: You will receive an email confirmation once your refund request has been received and is being processed.

Contact Information:

For any questions or further assistance, please contact our support team contact@icncongress.org.

Note: This cancellation and refund policy is subject to change. Please refer to the ICN Congress website for the most current information.